Welcome to sgpaigo.com! We are committed to providing customers with a pleasant shopping experience. If you are not completely satisfied with your purchase, you can apply for a return or exchange within 7 days of receiving the product. Here are the details of our return and exchange service:
Return conditions:
The product must be in new condition, unused, unwashed, undamaged, and with all original tags and packaging.
Accessories can be returned in their original condition if they are not damaged.
Certain products such as discounted items may not be accepted for return or exchange, please refer to the product page for details.
Return and exchange process:
Apply for a return or exchange: Log in to your account, find the order details page, and click the “Apply for a return or exchange” button. Fill in the necessary information and select the reason for the return/exchange.
Return label: Once the return request is approved, you will receive a free return label to stick on the package to send the item back.
Return shipping cost: The return shipping cost is borne by the buyer unless there is a quality problem or the product is shipped incorrectly.
Refund Processing:
Once we receive the returned item and confirm that it is eligible for return, we will complete the refund within 3-5 business days. The refund will be processed through your original payment method, which may take additional processing time depending on the processing time of your bank or payment platform.
Exchange Policy:
If you wish to exchange the item, you can choose to return the item and place a new order, or contact our customer service team during the return process to see if there is an exchange option available.
Special Case Handling:
Damaged Items: If the item you received is damaged or has quality problems, please contact our customer service team within 7 days of receiving the item and we will provide a full refund or free exchange service.
Wrong Items: If we sent the wrong item, please contact us immediately and we will arrange a return for you and send the correct item free of charge.
Notes:
Please ensure that the returned item is properly packaged when sending it back to avoid damage during transportation.
The refund will only refund the purchase amount of the item, excluding shipping costs.
If you have any questions about the return and exchange policy, please feel free to contact our customer service team. We are always committed to providing you with the most satisfactory shopping experience!